ITOCHU ENEX CO.,LTD. : Corporate Information

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Corporate Philosophy

Partnering with society and ordinary people
— In the energy field, in the car, in the home—

Field of Business

Energy for all applications, whether as a key component of
social infrastructure or as a means of enriching people’s lives

Code of Conduct

Be Ethical (Reliability and sincerity, creativity and flair, transparency and integrity)

Declaration of the Group Code of Conduct

Relationship with customers

1. Safety

<Safe and secure transactions>

We take measures to alleviate any risk of accidents and/or disasters to ensure public safety and provide customers with reliable and secure products and services.

<Quality management of products and merchandise>

We promise to maintain quality and ensure the safety and stable provision of the merchandise that we handle.

2. Sincere response

<Improvement of service quality>

We strive to satisfy customers at all times.

<Management of customer information>

We appropriately use information relating to our customers only within the scope for which consent was obtained to appropriately manage and prevent leaks of such information.

<Handling of accidents and complaints>

We take measures to prevent any risk of accidents and/or complaints and to preclude any recurrences.

Relationship with business partners

<Fair transactions>

We conduct commercial activities under the principle of fair and free competition and maintain sound, reasonable and transparent relations with the political world and administrative bodies.

<Management of corporate information>

We take appropriate control of corporation information including that relating to our business partners and suppliers and adequately protect their confidential information.

Relationship with suppliers

<Fair purchasing activity>

We conduct fair purchasing activities with our suppliers.

<Compliance with the Anti-Monopoly Laws>

We strictly observe public rules for business transactions and never participate in fraudulent or dishonest acts such as bid-rigging, cartels and/or any suspicious misconduct that might provide an unfair impression.

<Criteria for procurement>

We carefully select our suppliers in accordance with clear and objective standards including their observance of social norms and social stance toward environmental preservation.

Relationship with employees

<Respect of human rights>

We respect the individual human rights of officers and employees and never discriminate by reason of gender, ethnicity, origin, religion or value, and we do not infringe on their privacy.

<Respect of health and safety>

We give full consideration to the health and safety of all employees.

<Comfortable workplace environment>

We comply with the applicable laws relating to hazardous materials and aim to create a safe and comfortable workplace environment.

<Fair placement and employment>

We place human resources fairly and are committed to the practice of long-term employment.

<Appropriate personnel evaluation and treatment>

We pursue transparency in terms of personnel evaluation and treatment and properly conduct such activities.

<Use of dedicated consulting channels>

We immediately inform the dedicated consulting staff of any infringement against the Declaration of the Group Code of Conduct, whether such a violation is committed by ourselves or when we find an infringement by any other employee that cannot be directly pointed out face-to-face.

<Prohibition of sexual and power harassment>

We comply with the Equal Employment Opportunity Law to eliminate discrimination
between men and women and prevent the occurrence of sexual and power
harassment.

Relationship with local communities

<Social contribution programs>

We intend to contribute to programs that support and/or develop local communities such as participation in volunteer activities as a good corporate citizen.

<Dialogue with citizens>

We maintain close communications with citizens and take part in revitalization projects in local communities.

<Relationship with administrative bodies>

We maintain fair and appropriate relations with public servants and administrative bodies and never conduct such illegal acts as committing bribery or providing business entertainment or gifts.

Environmental preservation activities

<Continuing environmental activities>

We adhere to strict environmental considerations through our normal business operations as a good corporate citizen.

<Environmental issues in association with our business>

We actively promote environment-friendly businesses.

We comply with environment-related laws and ISO standards and address natural preservation through our environmental management system.

<Procurement by green purchasing>

We endeavor to conduct procurements through green purchasing in promoting our
business operations.

Relationship with shareholders and investors

<Precise information disclosure>

We communicate clearly with shareholders and investors by disclosing precise
information in a timely manner.

<Stable distribution of profits>

We endeavor to improve operating performance and stably distribute profits with respect to shareholders.

<Active IR and PR activities>

We endeavor to enhance shareholder return by conducting active IR and PR activities.

Relationship with corporate properties

<Protection of properties and assets>

We use corporate properties and assets in an efficient manner and protect them appropriately.

We comply with laws and internal regulations to follow proper and transparent accounting procedures.

<Management of confidential information>

We manage confidential information thoroughly so as to prevent leaks.

Moderation in corporate behavior

<Compliance>

We observe public and corporate rules and use common sense when taking action. Our officers and managerial staff take the initiative in executing any action with good common sense.

<Prohibition of insider transactions>

We never perform any act in violation of insider transaction restrictions.

<Giving and receiving gifts>

We give or receive gifts within the scope of common sense and socially accepted norms.

<Compliance with the Political Funds Control Law>

We comply with the Political Funds Control Law and the Public Office Election Law
and properly handle any relevant issues.

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