Primary contents from here.
Employee Code of Conduct and Declaration of the Group Code of Conduct
Our management practices incorporate extensive CSR and compliance initiatives to ensure safety and peace of mind for all stakeholders.
In 2011, Itochu Enex marked the 40th anniversary of its founding by defining an Employee Code of Conduct that asks employees to "Be Ethical" and establishing a Declaration of the Group Code of Conduct, our promise to exercise sound judgment as responsible business people and members of society in the day-to-day conduct of business. Every one of our employees is committed to abiding by this declaration.
To ensure that the Itochu Enex Group continues to earn the trust of all stakeholders as an integrated energy company, all group employees will remain ever mindful of the "Be Ethical" Code of Conduct and strive to fulfill our corporate social responsibility through the Group's business activities.
Employee Code of Conduct
Be Ethical (reliability and sincerity, creativity and flair, transparency and integrity)
Declaration of the Group Code of Conduct
Relationship with Customers
Safe and secure transactions
We take measures to mitigate the risk of accidents and/or disasters to ensure public safety and provide customers with safe and reliable products and services.
Quality management of products and merchandise
We promise to maintain quality and ensure the safety and stable supply of the merchandise that we handle.
2. Sincere response
Improvement of service quality
We strive to satisfy customers at all times.
Management of customer information
We use customer-related information only for purposes authorized by the customer. We take measures to prevent the unintended public disclosure of customer-related information.
Handling of accidents and complaints
We take measures to mitigate the risk of accidents and/or complaints and to prevent recurrences.
Relationship with Business Partners
We conduct commercial activities under the principle of fair and free competition and maintain sound, reasonable and transparent relations with government representatives and institutions.
Management of corporate information
We appropriately manage information related to business partners and suppliers and adequately protect their confidential information.
Relationship with Suppliers
We engage in fair purchasing practices vis-à-vis our suppliers.
Compliance with anti-monopoly law
We strictly observe business transaction laws and regulations and never participate in fraudulent or dishonest activities such as bid-rigging, cartels and/or any conduct that might result in negative public perceptions.
We carefully select our suppliers in accordance with clear and objective standards, including their observance of social norms and environmental protection activities.
Relationship with Employees
Respect for human rights
We respect the individual human rights of officers and employees and never discriminate by reason of gender, ethnicity, origin, religion or values, and we do not infringe on their privacy.
Respect for health and safety
We give full consideration to the health and safety of all employees.
Comfortable workplace environments
We comply with hazardous materials laws and aim to create safe and comfortable workplace environments.
Fair personnel assignments and employment
We make fair personnel assignments and are committed to the practice of long-term employment.
Appropriate personnel evaluation and treatment
We pursue transparency and appropriateness of personnel evaluation and treatment.
Use of dedicated consulting channels
We immediately inform dedicated consulting staff of any infringements against the Declaration of the Group Code of Conduct, whether committed by ourselves or by an employee of another company that cannot be identified.
Prohibition of sexual and authority-based harassment
We comply with the Equal Employment Opportunity Act to eliminate discrimination between men and women and prevent sexual and authority-based harassment.
Relationship with Corporate Properties
Protection of properties and assets
We use corporate properties and assets in an efficient manner and protect them appropriately.
Appropriate accounting procedures
We comply with laws and internal regulations to ensure proper and transparent accounting procedures.
Management of confidential information
We rigorously manage confidential information to prevent unintended disclosure.
Relationship with Local Communities
Social contribution activities
We act as a good corporate citizen to contribute to the support and development of local communities, through volunteer and other activities.
Dialogue with citizens
We maintain close communications with citizens and take part in revitalization projects in local communities.
Relationship with government institutions
We maintain fair and appropriate relations with public servants and government institutions and never engage in bribery, provision of business entertainment and gifts, or other such illegal acts.
Ongoing environmental activities
We adhere to strict environmental considerations in the ordinary course of business as a good corporate citizen.
Environmentally conscious business
We actively engage in environment-friendly businesses.
We comply with environment-related laws and ISO standards and address environmental protection through our environmental management system.
We practice green procurement through our business activities.
Relationship with Shareholders and Investors
Accurate information disclosure
We communicate clearly with shareholders and investors by disclosing accurate information in a timely manner.
Stable distribution of profits
We endeavor to improve operating performance and stably distribute profits to shareholders.
Active investor relations activities
We endeavor to enhance shareholder returns through active investor and public relations activities.
Moderation in Corporate Behavior
We observe public and corporate rules and use common sense when taking action. Our officers and managerial staff take the initiative in acting with good common sense.
Prohibition of insider trading
We never violate insider trading regulations or act in a manner that would raise such suspicions.
Giving and receiving gifts
We give or receive gifts to the extent permissible under common sense and socially accepted norms.
Compliance with the Political Funds Control Act
We comply with the Political Funds Control Act and the Public Office Election Act and handle political matters appropriately as a good corporate citizen.
Prohibition of relationships with antisocial forces
We strictly prohibit relations with antisocial forces (e.g., organized crime) by any member of the Group in any form.