Primary contents from here.
The Customer Information Center accepts inquiries concerning Itochu Enex's businesses, CSR, and compliance.
- E-mail:itcfhome@itcenex.com
- Toll-free telephone: +81-120-81-8794
- Business hours: Weekdays from 9:00 to 12:00 and 13:00 to 17:00
- Note: Telephone calls received from customers are recorded to ensure accurate understanding and appropriate handling.
Inquiries by E-mail Contact Form
We also accept inquiries by e-mail contact form.
- *This link takes you to our Japanese site
We accept inquiries about investor relations. We post questions received from shareholders and investors on the IR Frequently Asked Questions (FAQ) page.
IR Frequently Asked Questions (FAQ)
We are pleased to answer questions about investor relations.
IR, Public Relations Office
- E-mail: enex_irpr@itcenex.com
- Telephone: +81-3-6327-8003
- Business hours: Weekdays from 9:00 to 12:00 and 13:00 to 17:00
Inquiries by E-mail Contact Form
We also accept inquiries by e-mail contact form.
- *This link takes you to our Japanese site
Inquiries About Credit Cards
Car Enex Itsumo Card
![[Picture]](img/pic_01.png)
- Pocketcard Co., Ltd. Customer Center
- Toll-free telephone: +81-120-12-9255
- Business hours: Weekdays from 9:00 to 12:00 and 13:00 to 17:00
Kurashi-no-mori ASCLASS Card
![[Picture]](img/pic_02.png)
- Kurashi-no-mori Club Off Office
- Toll-free telephone: +81-120-454-616
- Business hours: Weekdays from 9:00 to 12:00 and 13:00 to 17:00
- *Please address inquiries about billing details of other credit cards to the issuing companies.
Customer Support
Contact information for Itochu Enex customers and retailers seeking support for Itochu Enex services is posted on this website. Please click on the following support categories for information on where to obtain support.
Inquiries About Gas Service
Itochu Enex sales companies are the points of contact for inquiries about the turning on and off of gas service or about gas charges. In the interest of personal information protection, we request that you directly contact the company whose name appears on your reader meeting slip.
Document Requests and Other Inquiries
We accept requests for the Enex Report and other documents and other inquiries by e-mail contact form.
- *This link takes you to our Japanese site
