Please be aware that depending on your inquiries, it may take some time to reply or be declined to comment.
Inquiries reaching us on Saturdays, Sundays and holidays (including the Year end and New Year holidays) will be responded on or after the first business days.

Inquiries concerning businesses, News Release, CSR and compliance

The Customer Information Center accepts inquiries concerning Itochu Enex's businesses, News Release, CSR, and compliance.

Customer Information Center


Inquiries About Investor Relations

We accept inquiries about investor relations.
We post questions received from shareholders and investors on the Frequently Asked Questions (FAQ) page.

IR Frequently Asked Questions (FAQ)

We are pleased to answer questions about investor relations.

Investor Relations & Planning Section , Finance & General Accounting Department

Telephone: +81-3-4233-8025
Business hours: Weekdays from 9:00 to 12:00 and 13:00 to 17:00

Inquiries About Credit Cards

Rakuten Point Card

Rakuten Point Card Customer Support Center
Phone number: +81-50-5865-9380
Business hours:9:00-18:00(No holidays)

d Point Card / d Point

dpoint Customer Center

Car Enex Itsumo Card

Pocketcard Co., Ltd. Customer Center
Toll-free telephone: +81-120-12-9255
Business hours:9:00-18:00(No holidays)

Document Request

About the Privacy Policy The name, contact details, and other personal information of customers will be used exclusively to check the contents of and respond to inquiries from the customer in question in accordance with our Privacy Policy.
Depending on the contents, the responsible department may respond directly.
When responding to inquiries that concern group companies, partners, retailers, and others, the customer's personal information may be disclosed to the parties concerned.
Further, if the customer wishes to disclose, revise, delete, use, or suspend their own personal information, we will confirm that the request is coming from the person in question, so please make sure to include identity documents (copy of driver's license, passport, insurance card, etc.) when sending the request by post to "7. Personal Information Consultation Desk" as stated in our Privacy Policy.