ITOCHU ENEX CO.,LTD.

Privacy Policy

About the Privacy Policy

 ITOCHU ENEX CO.,LTD. believes that the appropriate management and protection of the names and address, etc. of individual and other personally identifiable information provided to the company (hereinafter "Personal Information") as our social responsibility and handles the Personal Information according to the Personal Information Protection Policy below (hereinafter the "Privacy Policy") based on the laws and regulations regarding the handling of Personal Information and other related rules and guidelines.

ITOCHU ENEX "Personal Information Protection Policy"

1. Collection of Personal Information

We may collect Personal Information for the management of our business. In all cases, we take appropriate measures such as clearly specifying that Personal Information will be collected and its purpose of use.

2. Purposes of Use of Personal Information

We use Personal Information within the scope of the purposes of use specified in the following items or a scope that is recognized as being relevant to the purposes of use, except in cases where the the purposes of use have been publicly announced or notification has been provided to the specified individual.

(1) Conclusion or execution of a contract between a customer and us, or other transaction management
(2) Notice regarding our business or notice or greetings based on social customs
(3) Provision of information related to our business
(4) Survey, analysis, and research related our business for the improvement of our services
(5) Creation of statistical information, analysis of anonymized information, and other processing of Personal Information for our use
(6) Information exchange or communication with industry and organization stakeholders related to our business
(7) Other operations that are related to or associated with the above purposes

3. Appropriate Management of Personal Information

We are responsible for appropriate and strict management of Personal Information, including the formulation of internal regulations regarding the handling of Personal Information and the appointment of responsible managers, etc. and we take preventive and safety measures to prevent unauthorized access to Personal Information or the loss, damage, falsification, leakage, etc. of the information.

4. Provision of Personal Information to Third Parties

We do not provide or disclose Personal Information to third-parties without the consent of the relevant individual except when it is permitted or required by the Act on the Protection of Personal Information or other laws and regulations.

5. Shared Use of Personal Information

 We share the use of the Personal Information of our customers as follows.
 
(1) Shared Use Associated with Inquiries from the Relevant Individual
① Personal Information to be shared
Company name, address, affiliation, job position, name, telephone number, email address
②Scope of users this information is shared with
The company and its group companies in Japan
③Purposes of shared use
To respond to claims, requests, or inquiries the company has recieved
④Party responsible for the management of the shared Personal Information
The company
 
(2) Shared Use of Information Obtained through the Exchange of Business Cards
①Personal Information to be shared
Company name, address, affiliation, job position, name, telephone number, email address, and other information included on the business card
②Scope of users this information is shared with
The company and its group companies in Japan
③ Purposes of shared use
Notice, announcement, and information sharing related to "2. Purposes of Use"
④Party responsible for the management of the shared Personal Information
The company 
 
(3) Shared Use Associated with Electric Power Business
①Personal Information to be shared※1
(i) Basic information: Name, address, telephone number, and the identification number of contracts regarding electricity supply services (including contracts regarding supply to isolated islands and supplies of last resort, hereinafter, "Electricity Supply/Demand Contract")
(ii) Information about service (supply) points: Service area(s) of the general electricity transmission and distribution utility※2 that has concluded a wheeling service contract or a electric-generating capacity adjusted supply contract (hereinafter, "Wheeling Service Contract, etc."); the customer covered by the general terms and conditions of an isolated island service; service (supply) point identification number; information on the contract amount of wheeling; upper current limit; intra-area wheeling service menu; power factor; supply system; wheeling contract decision method; instrument information; leading-in pole number; presence or absence of system-interconnection facilities; date the wheeling contract switched; meter-reading date; contract status; and method of implementing discontinuance
 
②Scope of users this information is shared with
- Electricity retailers※3
- General electricity transmission and distribution utilities
- Organization for Cross-regional Coordination of Transmission Operators, JAPAN (OCCTO)
 
③Purposes of shared use
(i) Conclusion, revision, or termination of the Wheeling Service Contract, etc.
(ii) Implementation of agency services to discontinue an Electricity Supply/Demand Contract※4
(iii) Confirmation of information about a service (supply) point
(ⅳ) Execution of operations by a general electricity transmission and distribution utility under a Wheeling Service Contract, etc., such as electricity meter-reading, the maintenance, inspection, and replacement of equipment, and the investigation of equipment in the event of a power failure, disaster, or similar event
 
④Party responsible for the management of shared Personal Information
(i) Basic information: Electricity retailer or general electricity transmission and distribution utility that has concluded the Electricity Supply/Demand Contract
(However, the basic information of consumers being supplied on remote islands or as the supply of last resort will be shared with general electricity transmission and distribution utility)
(ⅱ) Information on service (supply) points: The general electricity transmission and distribution utility whose service areas cover the relevant service (supply) point 
 

※1 We will use your Personal Information jointly only with the business operators necessary for the purpose of the joint use. We will not necessarily use your Personal Information jointly with all electricity retailers and general electricity transmission and distribution utilities.

※2 The term “general electricity transmission and distribution utility” means any of the following: Hokkaido Electric Power Network, Inc., Tohoku Electric Power Network Co., Inc., Tokyo Electric Power Transmission & Distribution Co., Inc., Chubu Electric Power Transmission & Distribution Co., Inc., Hokuriku Electric Power Transmission & Distribution Company, Kansai Transmission and Distribution, Inc., Chugoku Electric Power Transmission & Distribution Co., Inc., Shikoku Electric Power Transmission & Distribution Co., Inc., Kyushu Electric Power Transmission and Distribution Co., Inc. and the Okinawa Electric Power Company, Inc.

※3 The term "electricity retailer" means the operators listed in the List of Registered Electricity Retailers in the website of the Agency for Natural Resources and Energy without falling under the circumstances for refusal of registration prescribed in Article 2-5, paragraph (1) of the Electricity Business Act (law No. 170 as of July 11, 1964).

※4 The term “agency service to discontinue an Electricity Supply/Demand Contract” refers to a service requesting that the customer’s current electricity retailer terminate existing Electricity Supply/Demand Contracts on behalf of the customer via a switching support system, which is provided by an electricity retailer which has received an application for the conclusion of a new contract for retail service, etc. from the customer.

6. Disclosure, Correction, Deletion, and Suspension of Use of Personal Information, Etc.

We will respond to your requests for the disclosure, correction, deletion, or suspension of the use of your Personal Information that we possess as soon as is reasonably possible according to the applicable laws and regulations after confirming the identification of the requester. Please send a letter with your request to the following "7. Personal Information Consultation Desk" (or a contact specified separately) by mail together with identity verification documents (e.g. copy of driver license, passport, or insurance card). Please note that our written response may require the payment of predefined fees that we have established.

7. Personal Information Consultation Desk

If you have questions or opinions regarding the handling of Personal Information or a request as described in the previous section, please contact the following:

Personal Information Consultation Desk
3-2-5 Kasumigaseki, Chiyoda-ku, Tokyo, Japan 100-6028 
Person in charge of Personal Information, ITOCHU ENEX CO.,LTD. Legal & Credit Control Department

8. Compliance with Laws and Other Rules

We comply with laws and regulations regarding the protection of Personal Information and other applicable laws.

9. Other

We may revise in whole or in part the Privacy Policy as needed from time to time in accordance with changes to the applicable laws and regulations, etc.