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Relations with Stakeholders

Stakeholder Engagement

In accordance with "Declaration of the Group Code of Conduct", the ITOCHU ENEX Group is committed to holding constructive dialogue with various stakeholders in all aspects of its business activities.

Stakeholders	Importance of stakeholders	Initiatives to deepen relationships (increase capital)	Strengthened capital	Impact on corporate value
Customers (consumers)	As “The Best Partner for Life and Society” laid out in our Corporate Philosophy, we have made it our mission to not only stably supply energy, but also promptly and attentively provide our customers with the diverse services they need. We strive to create an environment where customers can rationally and confidently choose better products and services.	・Offering products and services through branches and Group companies nationwide ・Maintaining supply via LP gas core filling stations and disaster response Car-Life Stations ・Disaster response network to connect disaster-stricken areas and other areas nationwide (offering company-wide support for affected areas) ・Solutions tailored to society’s needs, including eco-friendly products and services	Social capital	・Expanding profit opportunities by expanding the customer base ・Tapping needs that will lead to new business opportunities
Business partners	We endeavor to offer better services by working toward two-way dialogue with our business partners, in addition to appropriately managing any information related to them and securely protecting confidential information. We believe that dialogue with our business partners will become increasingly important as the environment surrounding our Group changes significantly.	・Strategic alliances and sustained collaborations with companies in a variety of industries ・Running “ENEX Meetings” for training and exchange with business partners ・Holding exchange meetings, informal conferences, and product seminars in each region ・Distribution of web communication tools for LP gas/CS business outlets	Social capital Production capital Intellectual capital	・Expansion of customer base through stable supply of energy ・Creation of new business models through alliances
Suppliers	We promise to ensure that our business will always be conducted in a fair manner. This means that we will do business based on fair and free competition; will procure fairly; will strictly observe rules and regulations on commercial transactions; and will refrain from unfair conduct, including price fixing and cartel agreements. We seek to grow together with our suppliers by maintaining and reinforcing our mutual trust.	・Holding and participating in exchange meetings, informal conferences, and various events in each region ・Sales promotion through our own campaigns and events ・Regular face-to-face meetings, and discussions to explore new opportunities ・Promoting the use of environmentally-friendly products among consumers and business partners	Social capital Production capital Intellectual capital	・Stable supply of energy ・Providing new products by procuring diverse products
Local communities	Based on our Corporate Philosophy of being “The Best Partner for Life and Society,” we strive to contribute to society as a good corporate citizen through our business activities. With our vision to develop the environment, people, and communities in ways that foster the next generation, we are working to deepen communication and mutual understanding with local communities and engaging in activities pass on a sustainable society to the future generations.	・Holding events for food education, fire education, and hands-on job experiences related to our businesses ・Actively participating in and supporting community events; holding cleanups ・Activities for fostering the next generation through co-sponsored sport events, support for people with disabilities (golf, rugby, and basketball teams, etc.) ・Running a volunteer activity support system to develop reliable human resources who will contribute to society	Social capital	・Tapping needs that will lead to new business ・Business sustainability in communities ・Fostering a sense of trust through disaster response
Shareholders/investors	We are implementing various activities to continuously provide and explain the information necessary for investment decisions in a timely, fair, accurate, and clear manner and be rated appropriately by our shareholders and investors. We value two-way communication and ensure that requests and opinions are shared with the management in order to improve the Group’s operations.	・Opportunities to actively communicate with shareholders and investors (general meeting of shareholders, financial result briefing, and individual dialogue with institutional investors, etc.) ・Business management emphasizing maintenance of a healthy financial structure and capital efficiency ・Enhanced content for investors through appropriate disclosure of information and website information, etc. ・Sustainable growth based on Corporate Philosophy, such as Medium-term Business Plan, etc.	Financial capital	・Realization of management rooted in a medium- to long-term perspective ・Upgrading management through communication
Employees	Since its founding in 1961, the Group has always considered its people to be its greatest asset. Human resources are at the center of the Group’s value creation and are the driving force of sustainable growth and medium- to long-term enhancement of corporate value. Accordingly, the Group seeks to provide a pleasant and rewarding work environment for all employees.	・Promotion of “Enex Early Bird” working style reforms ・Finance training, overseas on-the-job training programs, and graduate school admission program for working professionals ・Initiatives to improve health literacy, respond to mental health issues, and prevent harassment ・Utilization of human resources and improvement of systems and in-house environment based on the Diversity Statement ・Job engagement surveys to ascertain employees’ perceptions, satisfaction levels, and their opinions on programs/systems	Human capital Intellectual capital	・Expanding the customer base by strengthening on-site capabilities ・Creation of new business models
Environment	As a company dealing in various forms of energy, we believe one of our most important challenges is to realize sustainable growth through careful consideration of how to achieve harmony between a better global environment and our lifestyles. Through our ongoing business activities, we are conscious of the global environment, strive for environmental conservation, and actively engage in environmentally-friendly businesses.	・Identification of climate change response as an important issue and disclosure of our Action Plan ・Providing various environment-related products and services and studying new efforts (alternative fuels, renewable energy, storage batteries, electric vehicles, and heating supply systems) ・Eco-office activities: energy saving and transition to green energy at business offices ・Compliance with environmental regulations and environmental management systems (ISO 14001), and promoting activities on environmental protection and biodiversity conservation	Natural capital	・Ensuring sustainability by responding to environmental risks ・Expansion of clean energy and electric power businesses, etc.

*See Declaration of the Group Code of Conduct.

Sustainability