Response to Natural Disasters and Disaster Prevention

Response to Natural Disasters and Disaster Prevention

The foremost mission of the Itochu Enex Group is to provide a stable supply of energy based on its Corporate Philosophy, The best partner for life and society—with Energy, with the Car, with the Home.” The Group’s infrastructure incorporates maintenance functions throughout Japan that enable it to safely and reliably deliver the energy customers need, under any circumstances. In addition, the Group is promoting establishment of bases that can assist local governments and communities in strengthening regional disaster prevention efforts.

■Disaster prevention measures of our group(MOVIE, Japanese only)

  • The figures and content in this video are current as of September 2020.
    (Please refer to each contents below for the latest figures.)

Examples of Initiatives with Other Companies

Collaboration with SoftBank on building a communication network for disaster relief

We and SoftBank Corp. Companies have started a collaboration to build a resilient communication network that is resistant to disasters.
(10th May,2021)

Our Infrastructure Network

Offices and sales offices(10 sites)

The Itochu Enex Group has branches and sales branches all over Japan. When a disaster occurs, our network can connect the disaster region to the rest of Japan, enabling Group-wide support for disaster relief and recovery.

LP gas core filling stations(13 nationwide)

The Itochu Enex Group operates 13 core filling stations capable of maintaining stable supplies of LP gas even in times of disaster. Core filling stations are equipped with disaster infrastructure maintenance functions (private power generation facilities, automobile fuel filling facilities, satellite telephones, etc.), and protect the safety and security of local communities by enabling the stable supply of LP gas to affected areas even in the event of a disaster.
There are 12 offices nationwide equipped with disaster-response bulk systems that enable bulk power generation, hot water supply, and food preparation using LP gas, ensuring an energy lifeline for evacuation centers in times of disaster.

Disaster Response Stations(64 nationwide/cs)

In the CSs(*) of each area, These stations are equipped with emergency generators to maintain refueling functions, and can quickly supply electricity to maintain refueling functions even in a power outage caused by a disaster.
*CS is an abbreviation for Car-Life Station. It is a service station proposed by The Itochu Enex Group and provides multiple services.

Kizuna Net Center(1 site)

The Kizuna Net Center (operated by Enex Fleet Co., Ltd.) began operating in 2012 as part of reconstruction support following the Great East Japan Earthquake, and contributes to safe, secure community life. As an energy supply base during times of disaster, it offers a priority supply to evacuation centers and hospitals, and is capable of maintaining stable supplies even during a power outage with its fully self-sufficient energy supply equipment. It also issues guidance for the restoration operations of emergency restoration stations.

Emergency water for firefighting and domestic water(8 areas)

Of the district heat supply plants operated by Group company Tokyo Toshi Service Co., Ltd., the heat storage tanks in 8 areas can be used as local community tanks and supply water for fi refighting and domestic water(water for miscellaneous use other than drinking water) in emergencies. The heat storage tanks in the 8 areas have a total capacity of 61,550 m3.
*Reference: The water volume of 20,000m3 can supply about 60,000 people for about 10 days.

Disaster prevention agreements(With 7 local governments)

We have entered into agreements for community planning for disaster prevention, and for prioritizing supply to evacuation centers, hospitals and emergency vehicles.

Diverse human resources and systems to support living infrastructure

Our group has about 250 employees nationwide who are certified disaster prevention specialists. As a company that supports social infrastructure, we support society and people's lives by having a diverse workforce that can quickly respond to situations as a group, from pre-disaster preparation to post-disaster recovery.
We have also formulated a business continuity plan (BCP) in preparation for the occurrence of a large-scale disaster. The BCP/Disaster Response Headquarters, which is the core organization of this plan, is responsible for responding to disaster situations, developing appropriate coordination systems with the rest of the country, and conducting periodic reviews. In addition, a backup system has been established to ensure that the functions of the headquarters will not be lost in the event of major damage to Tokyo, such as in the case of an earthquake directly under the Tokyo metropolitan area (the system is transferred to the Fukuoka and Hiroshima branches).

Emergency dispatch requests in times of disaster

Group company Kokura Logistics Service, Inc. has small-lot delivery functions that enable it to supply fuel 24 hours a day in the event of an accident or disaster.
We provided fuel 24 hours a day, including at the site of the road cave-in accident in front of Hakata Station in November 2016 and during the Northern Kyushu Torrential Rain in July 2017.

Disaster drills

The Itochu Enex Group conducts disaster drills in cooperation with local communities and the Japan LP Gas Association, and regularly carries out facility maintenance.